Problem: TikTok rejects products if the feed currency doesn’t match the Catalog currency.
Fix:
Make sure your Default Currency in TikTok matches your Shopify store’s currency.
Double-check Feedyio Settings → Currency before generating the feed.
Problem: Catalog created for the wrong country, so products can’t be used in campaigns.
Fix:
Select the correct Targeting Location when creating a catalog.
For multi-country stores, create separate feeds in Feedyio for each currency/language.
Problem: TikTok can’t fetch your feed file.
Fix:
Open the feed URL in a browser to check if it loads correctly.
Ensure you copied the full feed URL from Feedyio.
If you use password protection, add login details when setting up TikTok feed.
Problem: Products are rejected due to missing or low-quality images.
Fix:
Check that all products in Shopify have an image.
Use high-resolution images that meet TikTok’s requirements (minimum 500 × 500 px).
Problem: TikTok shows products as out of stock or unavailable.
Fix:
Schedule daily updates to keep inventory in sync.
Exclude out of stock products
Problem: TikTok doesn’t refresh product data often enough.
Fix:
In TikTok, set the Data Feed Schedule to update daily (or hourly for large catalogs).
Remember that Feedyio feed URL is always live, so TikTok just needs to fetch it regularly.
Problem: Merchants don’t check TikTok’s Diagnostics tab, so issues remain unfixed.
Fix:
After import, always review Diagnostics for errors and warnings.
Fix issues in Feedyio and reimport the feed.
Problem: Products appear but don’t perform well in ads.
Fix:
Write short, clear, engaging titles (avoid keyword stuffing).
Include key details like brand, type, size, or variant.
Ensure descriptions follow TikTok’s advertising policies.
Problem: Products are technically imported but rejected for policy violations.
Fix:
Review TikTok’s Product Guidelines.
Ensure titles, descriptions, and images comply with TikTok rules.
By avoiding these mistakes, you’ll ensure a smooth sync between Feedyio, TikTok Ads, and TikTok Shop.
